Returns & Exchanges

At Fezcrafts, we’re not happy unless you’re happy! That’s why we offer hassle-free returns on your Fezcrafts products within 30 days. Fezcrafts offers free returns within the US. You can contact our Customer Service Team and we will be happy to send you the return shipping label. Though, international return shipping costs are covered by the buyer.

Return address:

Fezcrafts, LLC.

23403 Kingsland Blvd #1204 Katy, Texas 77494

 

MOST RETURN QUESTIONS

Is my order eligible for return? You can return your order if :

  • We sent the wrong item, color or size.
  • You received the order after the expected date.
  • The item arrived damaged.

 

How do I return my Fezcrafts.com order? We make returns hassle-free within the US so that you can purchase with confidence. Fezcrafts.com purchases can be returned for up to 30 days after delivery. Simply follow the steps below to return your order, no questions asked. And remember – we always cover the return shipping cost.

  1. Place your item(s) in their shipping box.
  2. Attach the return label.
  3. Drop the box at the nearest USPS.
 
When will I get my refund?
Once we’ve received and processed your return, we’ll issue a refund to your original form of payment. We will process your return within two business days, though your payment provider may take longer to refund your purchase.
 
Can I exchange my order?
Of course! To exchange your order, please contact our Customer Service Team.
 
Can I return something I received as a gift? 
At this time, Gift returns or exchanges would need to be done by the individual who paid for the gift.