Return & Refund Policy
30 days money-back :
If you are not entirely satisfied with your purchase, we are here to help! We offer free returns and exchanges all over the US within 30 days from the date you receive your order when eligible. You can contact our Customer Service Team and we will be happy to send you a prepaid return shipping label.
Returns and exchanges
You have 30 calendar days to return or exchange an order, the item must be in the same condition.
Your order is eligible for a free return or exchange when :
- You receive the wrong item, color or size...etc
- Your item arrives damaged or defective.
For any other reason customers pay return shipping fees.
21218 Park Tree Ln Katy, Texas 77450
How to return an order ?
To return your order properly please follow these steps:
- Go to our contact us page : https://fezcrafts.com/pages/contact-us
- Send us a return request including your order ID and the reason of your return.
- Once approved, you will receive a return shipping label via email
- Download and print out the label then stick it on the original box
- Remove any other old labels from the box
- Drop it off at the nearest UPS office.
Once we receive your item, we will inspect it and notify you that we have received it. We will immediately process a refund to your original method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
For more information about our Return & Refund Policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org by mail or phone using the details provided below:
Contact us page : https://fezcrafts.com/pages/contact-us
Address : 21218 Park Tree Ln Katy, Texas 77450
Phone : (346) 816-8339
working time: 8:00 am - 6:00 pm Central Daylight Time GMT-5 Monday to Friday